Provide world-class support services without working late
Businesses depend on highly specialized personnel to keep their critical IT functions running. However, companies needing 24x7 support frequently find it difficult to find technical staff to monitor and manage these functions around the clock. DSI® can help.
dcLINK® Managed Services
With dcLINK Managed Services, you save time for your IT administrators and help desk staff while raising software service and performance levels. Our certified and experienced Global Support Center staff is available 24/7/365 to provide a variety of extended support services.
Software Update and Response Line provides access to the latest dcLINK software updates, ensures integration with updated ERP releases, and provides compatibility with the latest mobile and wireless computers and data collection devices
Managed dcLINK Administration makes DSI your dcLINK system administrator. DSI continuously monitors dcLINK performance, manages configurations, creates and issues user IDs, manages permissions and completes other day-to-day system tasks so your staff can focus on other activities
Tier 1 Help Desk Support makes DSI your first level contact for remote issue troubleshooting and is available 24 x 7