Stay up-to-date without working late.

With dcLINK® Managed Services, you save time for your IT administrators and help desk staff while raising software service and performance levels. DSI® offers a variety of support options to protect a key component in your mission critical business processes.

Our certified and experienced Global Support Center engineers are available 24 x 7 to provide a variety of extended support services.

• Software Update and Response Line provides access to the latest dcLINK software updates, ensures integration with updated ERP releases, and provides compatibility with the latest mobile & wireless computers and data collection devices.
• Managed dcLINK Administration makes DSI your dcLINK system administrator, so your staff can do other things. We continuously monitor dcLINK performance, manage configurations, create and issue user IDs, manage permissions, and complete other day-to-day system support tasks.
• Tier 1 Help Desk Support makes DSI your first level contact for remote issue troubleshooting. If a forklift driver can't pick or put-away, we'll take the call and resolve the issue remotely – 24 x 7.

Remove risk and dependency from your Oracle JD Edwards EnterpriseOne environment by ensuring continuing, expert support.

Businesses depend on Configurable Network Computing (CNC) personnel to keep their critical Oracle JD Edwards applications running. Companies needing 24 x 7 CNC support frequently find it difficult to hire experienced people to provide this function.

You can depend on 24 x 7 access to experienced, responsive and consistent support for your EnterpriseOne system with Managed CNC Services from DSI®. You get all the system administration and expert technical support services, including regular ERP package builds and server deployments, ERP updates, performance monitoring and troubleshooting -- without the business risk associated with depending too heavily on one individual.

DSI, an Oracle Platinum Partner, has provided systems integration and support services for hundreds of EnterpriseOne users. We have the credentials, commitment and services your users demand. Use our Managed CNC Services to add depth and reduce risk for your Oracle JD Edwards EnterpriseOne environment.

Complete lifecycle support for wireless networking gear, mobile computers & data collection equipment.

Keeping wireless networking, mobile computing and data collection systems running securely and efficiently is a full-time responsibility, but it doesn't have to be a full-time job. With DSI®'s managed services, you can free your staff from the day-to-day responsibility of monitoring, managing and troubleshooting your mobile and wireless devices. You get expert system configuration, management and troubleshooting, 24-hour global support and a single source to work with for all your wireless networking, mobile computing and data collection needs.

DSI has managed services to simplify every stage of the system lifecycle, from equipment provisioning and installation, to daily performance monitoring and system management, to maintaining and upgrading hardware, firmware, OS patches, applications, wireless security protocols and more. Our 24 x 7 Global Support Center and remote management capabilities enable us to remotely troubleshoot devices and quickly restore systems access for users anywhere in the world.

DSI dedicates resources to monitor your wireless networks to prevent outages and other problems from occurring. Services include setting and maintaining configurations for access points and wireless devices, authentication, support for standardized wireless security protocols including 802.11x, 802.11i, WEP, LEAP and WPA, network performance monitoring, network diagnostics, remote troubleshooting, remote updates and more. We support wireless networks, mobile computers, and devices from leading manufacturers.