Field Service
Using dcLINK® MOBILEApps™
Manage and improve service in the field with the Field Service module of dcLINK® MOBILEApps™. Field Service enhances field service operations — boosting productivity and enhancing customer service anytime, anyplace.
Field Service runs on handheld mobile devices to bridge the data gap between your field service technicians and your enterprise system. dcLINK MOBILEApps combines the power of dcLINK's enterprise software integration with mobile application and device flexibility.
Manage Field Service Work Orders
Accurate service orders anywhere
Field Service helps your field technicians stay focused on meeting customer needs by giving them uninterrupted access to the customer and service order data while in the field. Capabilities include:
- View, add, or modify customer data
- View, add, modify, or cancel work orders
- View and issue parts
- Apply labor hours
- Reference previous orders for work completed and parts used
- Indicate assets to be serviced and document symptoms
- Schedule service, and estimate start / stop times
- View attached documents, such as manuals, spec sheets, and schematics
- Capture signatures to confirm approval for work completed and parts used
- Print receipts and revised work orders during the service call
Field Service also reduces administrative tasks for service technicians and allows flexible re-assignment of service calls.
Mobile Application Ease with Proven Accuracy and Reliability
Field Service is easy to learn and use. It enables your field service technicians to accurately process transactions in the field using the same enterprise business logic as when connected in the office.
The framework of dcLINK MOBILEApps provides control over how data is downloaded, viewed, accessed, and modified on individual devices — by user, territory, or product line. Your service team always works with the most current data available.
Rely on DSI's Enterprise Software Integration Experience
dcLINK MOBILEApps uses the proven integration of dcLINK with enterprise software. Our reliable transaction-based process, used in thousands of installations world wide, uses enterprise software APIs to update your database.
The dcLINK MOBILEApps framework allows you to configure modules into a mobile application tailored specifically to your processes without customization.
Gain the productivity that dcLINK MOBILEApps can provide your field operations. Contact DSI today!
At the warehouse, on the truck, in the field – dcLINK MOBILEApps… anywhere and anytime business takes place.